Hotel Review: Hilton Singapore: Average Hotel, Average Staff, Average Room

I am a HUGE fan of Hilton properties right around the world and have been a Diamond member for some time. But my stay at the Hilton Singapore is probably one of the poorest Hilton branded properties I’ve ever stayed in.

I booked this for 1 night en route from Singapore to Frankfurt on a points plus pay rate of 20,000 points plus $95. In hindsight after my previous stay at the Conrad Singapore (which is a FABULOUS hotel) I should have gone back to a tried and true property.

The Hilton Singapore is only 20mins from Changi Airport and situated on Orchard Road, the most popular shopping and entertainment district in Singapore.

First impressions upon arrival was that it was quite dark. Surrounded by shops and with reception in quite a dark lobby area it is major need of a refurbishment.

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While check in was quick I was clearly disappointed I wasn’t given a upgrade to a better room. The man on check in told me “You’ve been upgraded to a city view room”. When I pointed out that was the room I had already booked he tried to make some sort of feeble excuse that I really was upgraded. I also asked if it was possible to extend to a late check out. He offered me 1pm (which is a standard no charge response generally) however I asked if 4pm was possible and I was willing to pay extra. He said he “would make an exception and generously offer till 2pm). Yeah ummm whatever…..Not a great impression. I didn’t push the issue and just went away disappointed.

So the room itself was possibly one of the most depressing Hilton rooms I’ve ever stayed in. Dirty carpet, tiny bathroom that two people had no chance of fitting into. Yes it had a city view but incredibly disappointed for a Diamond member to receive this room type. The hotel was far from being full and though I never expect an upgrade, I didn’t appreciate being fed a story either!

Fairly standard Hilton bed with the usual linen, desk and chair and a small counter with tea/coffee/glasses with the mini bar underneath it. The kettle was white plastic and old. I didn’t use it.

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The bathroom as I’ve noted already was very small. I’m not sure what the other rooms are like in the hotel (but going by other traveller photos it’s possible this floor isn’t executive as I was told). You had to close the bathroom door to be able to stand properly at the sink and water splashed absolutely everywhere after taking a shower. I am not a fan of any bathroom with a shower curtain, however it was clean enough.

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Peter Thomas Roth is the amenity brand for the majority of Hilton Hotels I’ve stayed in around the world and here was no exception. It’s always interesting to see however which of the products (and the sizes) they actually use. They provided a generous selection of most of the products.

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As this stay was only a short over-night en route to Europe I didn’t use Room Service at all as Orchard Road has a variety of places to eat. There was a nice looking cafe in the lobby area which had cakes and sweets but the prices even for Singapore were expensive.

There are also shops and other places to eat within the Hotel building. I didn’t eat at any of them but they looked popular and quite a lively atmosphere.

I did ask at reception where was it possible to get a hair cut and they recommended a salon within the Hilton complex. Upon checking for availability, a basic cut was $112 which was absolutely RIDICULOUS!! It certainly wasn’t a celebrity hairdresser, just a basic salon attached to the hotel. I always question Hair services within Hotels as you just never know what the quality will be like (Massage and Day Spas are generally ok however). Needless to say I declined.

The next morning while at reception organising a car I was asked how my stay was and I mentioned to reception how disappointed I’d been with the quality of the room and the overall service of the check in process. I was told I should have spoken to someone the previous day and they asked me if I’d like a 6pm check out (which wasn’t necessary), I told her I appreciated the offer and thanked her.

This could be a great hotel. The location is brilliant and transport to get around the city is incredibly easy but it is in major need of full refurb, from rooms to lobby to executive lounge to overall staff training (especially when looking after Gold & Diamond members).

If you are a member of HHonors I would highly recommend you stay at the Conrad when in Singapore (rates are often cheaper than the Hilton when sales are on) as the quality of the rooms, amenities and facilities are of a much higher standard.

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