As an Accor Advantage member I have stayed in numerous Sofitel properties around the world, and this is the poorest I have stayed in so far.
Reservations are always advisable way in advance to get a better rate, but at the price we paid for 2 nights it was still very costly for this particular hotel.
Location: Yes the location is fairly central. 7 min walk down hill to The Rocks area and Pitt St for shopping, less than 10mins in a taxi to the Casino and Darling Harbour area.
Airport is normally around 25mins in good traffic.
Reception: The lobby area smells fantastic with a lovely perfumed fresh smell. No concierge or porters to help on arrival. Check in was fairly friendly, however explained hotel was room after I asked if any paid upgrades were available. (Booked the Superior Room, which is one above the standard room)
Lifts: Lifts were quick, however available to anyone to use, as you didn’t need to use your card to swipe in to your particular floor level
Rooms: The initial room we were given was filthy…stains all over the carpet and very dusty. A quick call to reception put us in the same room next door which was cleaner.
The rooms are very basic for Sofitel standard and more of a Holiday Inn feel than a Luxury hotel. Small desk, ottoman, 24inc flat screen tv, all cheapish made wood furnishings.
The bed and pillows are always the highlight of any Sofitel stay and as usual…comfortable, fluffy and a delight to sleep in/on.
The blinds had a weird handle that you had to use quite a bit of arm strength to wind up and down…this was a nuisance every time I wanted to see some light. We had a tiny balcony overlooking the inner courtyard.
Bathroom was very small….shower over bath, one basin, Roger and Gallett amenities…it always surprises me that Sofitel rarely supply toothpaste as other 5 star hotels do.
Linen was fresh and changed regularly and rooms serviced quickly.
Rooms not that quiet and you can hear noise from rooms up in the halls.
Room Service: Ordered at midnight and took around 30mins. Delicious burger and ice cream dessert. Typical prices.
Small mini bar…very tired looking plastic jug, one bathrobe, no slippers, dirty lint brush, iron and ironing board. All in small cupboards.
Fridge was looking tired (old white) however cold.
Had afternoon tea, however was totally full so had it in the library. One TINY scone, and I do mean tiny, however waitress was lovely and did her best though we were far away from the main area.
Choice of newspapers in the morning and check out is at 11am.
Concierge: Some were helpful, some disappeared when they saw someone approaching them. We hailed taxis ourselves. They were not overly helpful.
Internet: 2 Hours for $10 or $28 for 24 hours of Wifi. Found it hard to get service in the room without buying the Wifi, but made do by going outside or downstairs.
Day Spa: Adjoining Latouff Spa and Facial was fantastic and great service.
This was a good idea back in the day. It is very dated apart from the lobby and the rooms are in major need of an overhaul at the prices they are charging.
Wouldn’t stay again, and if you are a fan of the Melbourne Sofitel, this is a very poor distant cousin twice removed!